Level 1 Award in Customer Service (RQF)
£550.00
Course Information
- Level
1
- Duration
8 weeks
- Finance Option
Yes
- Requirements
16+
- Next course
The Focus Awards Level 1 Award in Customer Service (RQF) is designed for learners preparing to enter the customer services sector and those currently working in a customer service role.Â
The Focus Awards Level 1 Award in Customer Service (RQF) aims to equip learners with the skills and knowledge necessary to deliver excellent customer service, effectively address customer queries, problems, and complaints.Â
Course Content –
- Business and customer awarenessÂ
- Working as part of a groupÂ
- Preparation for workÂ
Course Duration: 8 weeks
Course Fees: £550
Deposit: £80
Models: Provided by SPA, or you can book your own clients
Qualification: FOCUS AWARDSÂ
Entry Requirements: There is an element of communication (discussing, presenting, reading and writing) involved, and learners should have basic skills in communication at Entry Level 3. Age restrictions 16+
Finance options available ( add links)
Progression RoutesÂ
- Focus Awards Level 2 NVQ Certificate in Customer Service (RQF)Â
- Focus Awards Level 3 Diploma in Customer Services (RQF)Â
Frequently Asked Questions
What courses does Sitting Prettie Academy offer?
−We provide a diverse range of courses in beauty therapy, aesthetics, customer service, and more. Our offerings include:
- Beauty Therapy Diplomas: Focus Awards Level 2 and Level 3 Diplomas in Beauty Therapy​
- Aesthetics Training: Courses such as Radio Frequency Training, Non-surgical Rhinoplasty Masterclass, and IV Vitamin Drip Fusion Training​
- Customer Service Certifications: Focus Awards Level 1 and Level 2 Certificates in Customer Service​
For a full list of courses, please visit our Training Courses page.
Are the courses accredited?
+Yes, our courses are accredited by recognized awarding bodies such as Focus Awards, ensuring they meet UK industry standards.
Completing these courses provides you with qualifications respected by employers in the beauty and aesthetics industry.
Can I spread the cost of my course fees?
+Where is Sitting Prettie Academy located?
+How can I contact Sitting Prettie Academy?
+- ​Phone: +44 203 417 4042​
- Email: hello@sittingprettieacadem5048.live-website.com​
Alternatively, you can use the contact form on our Contact Us page.
What are the entry requirements for the courses?
+- Entry requirements vary by course. For example, some courses may require basic communication skills at Entry Level 3 and a minimum age of 16. Specific requirements are detailed on each course page.
Do you provide models for practical training?
+Are there any funding options available for the courses?
+What is the cancellation policy?
+Cancellations must be received in writing at least 14 working days prior to the course commencement.
If cancellation occurs within this period, a refund minus the deposit and registration fee will be given.
Cancellations outside the 14-day window will not be eligible for a refund. For more details, refer to our Terms and Conditions.
What progression routes are available after completing a course?
+Upon completing certain courses, progression routes include advanced diplomas such as the Focus Awards Level 3 Diploma in Beauty Therapy or specialized training in aesthetics.
Specific progression opportunities are outlined on each course page.
If you have any other questions or require further assistance, please don’t hesitate to contact us.