Level 1 Award in Customer Service (RQF)

£550.00

Course Information

1

8 weeks

Yes

16+

The Focus Awards Level 1 Award in Customer Service (RQF) is designed for learners preparing to enter the customer services sector and those currently working in a customer service role. 

The Focus Awards Level 1 Award in Customer Service (RQF) aims to equip learners with the skills and knowledge necessary to deliver excellent customer service, effectively address customer queries, problems, and complaints. 

Course Content –

  • Business and customer awareness 
  • Working as part of a group 
  • Preparation for work 

Course Duration: 8 weeks

Course Fees: £550

Deposit: £80

Models: Provided by SPA, or you can book your own clients

Qualification: FOCUS AWARDS 

Entry Requirements: There is an element of communication (discussing, presenting, reading and writing) involved, and learners should have basic skills in communication at Entry Level 3. Age restrictions 16+

Finance options available ( add links)

Progression Routes 

  • Focus Awards Level 2 NVQ Certificate in Customer Service (RQF) 
  • Focus Awards Level 3 Diploma in Customer Services (RQF) 

Frequently Asked Questions

What courses does Sitting Prettie Academy offer?

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We provide a diverse range of courses in beauty therapy, aesthetics, customer service, and more. Our offerings include:

  • Beauty Therapy Diplomas: Focus Awards Level 2 and Level 3 Diplomas in Beauty Therapy​
  • Aesthetics Training: Courses such as Radio Frequency Training, Non-surgical Rhinoplasty Masterclass, and IV Vitamin Drip Fusion Training​
  • Customer Service Certifications: Focus Awards Level 1 and Level 2 Certificates in Customer Service​

For a full list of courses, please visit our Training Courses page.

Are the courses accredited?

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